MEDFAR, the Montreal healthcare technology company behind the MYLE electronic medical record, announced on October 14, 2026 that it had acquired AlloMia, a Montreal developer of AI voice agents that answer patient calls on behalf of a clinic's front desk. The price was not disclosed.
It is MEDFAR's second AI technology acquisition in under two years, and adds a fourth AI feature to MYLE. The AlloMia team, led by co-founder and chief executive Sitech Lim, has joined MEDFAR.
MEDFAR is now offering AlloMia to all clinics that use MYLE. The agent also works with two other electronic medical records, Plexia and Medgen, so clinics on those systems can adopt it too.
What AlloMia built
AlloMia's voice agent picks up calls instantly, handles patient requests, books appointments directly into a clinic's schedule and sends each caller to the right resource. It runs around the clock and speaks several languages, so patients do not wait on hold and front-desk staff can focus on the people in front of them.
The company has been piloting the product with a group of MYLE clinics since March 2026. In the most recently onboarded clinics, about 50% of calls were handled from start to finish by the agent, with no transfer to reception. MEDFAR said that means more than half of the phone workload can already be handled without a person.
AlloMia was developed in Montreal by specialists in AI and healthcare. Its team brings expertise in large language models, AI development and the design of AI agent experiences.
MEDFAR says the result for patients is zero waiting time on the phone, while staff are freed for work that needs human judgement. The agent can also handle reminders as well as new bookings, according to AlloMia's description of its product.
“Nobody chooses a career in healthcare to spend their day answering a ringing phone.”
Why MEDFAR is buying
Clinics can take thousands of calls a week, MEDFAR said, and staff have to manage spikes in volume while caring for patients and keeping up with paperwork. The result is long hold times, missed calls, no-shows and frustrated patients.
President Elias Farah said healthcare teams need more than a place to store information, and want technology that can understand what is happening and take action. He said MEDFAR wants AI across the whole patient journey, from the phone call that starts an interaction to the clinical work in the exam room and everything that follows.
Patrick Issid, MEDFAR's chief of research, development and innovation, said the aim was not simply to add AI to an electronic record but to change what the record can do. The call agent joins three AI tools already built into MYLE: an AI scribe that writes up clinical conversations, AI form-filling that completes clinical forms from available data, and AI indexing that sorts incoming clinical documents.
The founders and the buyer
Lim said nobody chooses a career in healthcare to spend the day answering a ringing phone, and that AlloMia was built to take away some of the administrative burden from front-desk staff. Neither company disclosed AlloMia's founding date, headcount or funding.
MEDFAR was founded in 2010 and built MYLE as Canada's first fully web-based electronic medical record. It says it supports more than 16,000 healthcare professionals and handles 25 million patient appointments a year across North America. Dealroom lists MEDFAR as having raised $40 million.
What happens to clinics
Rather than selling AlloMia as a separate product, MEDFAR is folding the agent into MYLE as AI Call Agent, so that it works inside the system clinics already use. The company said the share of calls handled automatically should rise as the technology develops.
MEDFAR said the product is now available to every MYLE clinic, not only those in the pilot. For AlloMia's small team, the deal swaps the work of selling to clinics one by one for distribution through an electronic record used by more than 16,000 healthcare professionals, and through integrations with the Plexia and Medgen records.
